Shipping, Return & Refund Policy

We utilize UPS for all of our shipping needs. There is a flat $10 shipping and handling fee. All orders are typically shipped within 2 business days following the transaction. However, order volume, seasonal promotions and weather can cause slight delays. Please note orders will not be delivered to P.O. Boxes. Once your order has shipped, you will receive an email confirmation that will include the tracking number for your package. Delivery times do not include weekends or holidays.

All orders over $150 receive FREE UPS SHIPPING.

Essential Elements Chicago accepts returns for exchange or refund on full priced items within 14 days of receipt. Please include your invoice. All garments must be unworn and in perfect condition. All original tags must be attached. All footwear must be unworn and returned in their original, undamaged shoe box.

Items will be refunded to the original form of payment. Special Orders and Final Sale & Final Sale items are not returnable. All special orders require 50% deposit.

*Merchandise discounted up to 19% off may be returned within 5 business days of receipt for a full refund.

*Items purchased at 20% off or more are FINAL SALE and are non-returnable and non-refundable. 

If your purchase is within 5 days of a price reduction, we're happy to give you price adjustment via a WEB ONLY gift card. This is NOT an automatic adjustment, you must contact us to initiate the adjustment. 

In the event you decide to return any merchandise you are free to mail it via the carrier of your choice or for your convenience Essential Elements Chicago can email you a return label. The cost of shipping will be SUBTRACTED from the merchandise refund total. Send return label requests via email to:

Please include: First and Last name, and order number

A prepaid, USPS label will be emailed to you within 48 hours. Weekend requests will be processed the next business day.

Once shipped, Essential Elements Chicago IS NOT responsible for lost, damaged or stolen merchandise. It would be best to follow up with UPS directly.